Refund policy
Return & Refund Policy
Last updated: August 2026
At Paw Story Studio, your satisfaction — and your pet's happiness — is our top priority. We want you to shop with complete confidence.
30-Day Return Guarantee
We offer a 30-day return window from the date you receive your order. If you're not 100% satisfied, we'll make it right.
Items eligible for return:
- Item must be unused and in original packaging
- Item must be returned within 30 days of delivery
- Proof of purchase (order number or receipt) required
Non-returnable items:
- Perishable goods (pet food, treats, supplements)
- Personalized or custom-engraved items
- Items marked "Final Sale"
- Hygiene products (grooming tools that have been used)
How to Start a Return
- Email us at support@pawstorystudio.com with your order number and reason for return
- We will respond within 1–2 business days with return instructions
- Ship the item back using a trackable shipping method
- Once received and inspected, refund will be issued within 3–5 business days
Refund Options
- Full refund to original payment method
- Store credit (we'll add 10% bonus!)
- Exchange for another item
Damaged or Defective Items
If your item arrives damaged or defective, please:
- Take a photo of the item and packaging
- Email us within 48 hours of delivery
- We will send a free replacement or issue a full refund — no return shipping required
Wrong Item Received
We sincerely apologize! Contact us within 7 days. We'll ship the correct item immediately at no additional cost.
Return Shipping Costs
- US customers: Return shipping is at the customer's expense unless the item is defective or wrong
- We recommend using USPS First Class Mail for returns under 1 lb
Contact Us
- 📧 Email: support@pawstorystudio.com
- ⏰ Response time: 1–2 business days (Mon–Fri)