Refund policy

Return & Refund Policy

Last Updated: September 28, 2026

Thank you for shopping with Paw Story Studio.

Paw Story Studio is operated by DCHSTORE LLC. We want customers to have a clear and straightforward process for returns, refunds, damaged products, and order issues.

30-Day Return Policy

Eligible products may be returned within 30 days after delivery.

To be eligible for a return, the item must generally be:

In the same condition in which it was received
Unworn or unused
Free from damage caused after delivery
Returned with original tags when applicable
Returned with the original packaging when reasonably possible
Accompanied by proof of purchase or order information

To request a return, contact us first at:

support@pawtale.shop

Please include your order number, the item you wish to return, and the reason for the return.

Do not send a return without first contacting us for return instructions.

Return Instructions

After your return request is reviewed, we will provide instructions regarding where and how to return the eligible product.

Products returned without first requesting a return may not be accepted.

The return destination provided by our customer support team may depend on the product and fulfillment location. Customers should use the return address provided in the return authorization instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@pawtale.shop.

Please provide:

Your order number
A description of the problem
Clear photographs of the product and packaging when applicable

We will review the issue and provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

For confirmed damaged, defective, or incorrect products, customers will not be required to bear return shipping costs when a return is required.

Customer-Initiated Returns

For eligible returns requested because of a change of mind, incorrect size selection, or another reason not caused by an error on our part, the customer may be responsible for return shipping costs.

Any applicable return shipping responsibility will be communicated before the return is completed.

Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or custom-made products
Products that have been used, worn, washed, altered, or damaged after delivery
Gift cards
Products identified as final sale where permitted by applicable law

If you are unsure whether your product is eligible for return, contact us before sending it back.

Exchanges

The fastest way to obtain a different eligible product, size, or variation is to contact us at support@pawtale.shop.

Depending on the circumstances, we may provide exchange instructions or ask you to return the original item and place a new order.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after a refund is approved for the refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@pawtale.shop.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@pawtale.shop.

Because orders may enter processing shortly after being placed, we cannot guarantee that an order can be canceled after processing or fulfillment has begun.

If cancellation is no longer possible, the applicable return policy may apply after delivery.