Politique d’expédition

Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping with Paw Story Studio.

Paw Story Studio is operated by DCHSTORE LLC. This Shipping Policy explains our order processing times, fulfillment, shipping options, estimated delivery times, and shipping charges.

Order Processing

Orders are generally processed within 1–3 business days after an order is successfully placed and payment is confirmed.

Processing time is separate from shipping transit time.

Orders placed on weekends or holidays may begin processing on the next business day.

Fulfillment

Orders are fulfilled from the United States.

Depending on product availability and the customer's delivery location, orders may be handled by our fulfillment partners within the United States.

United States Shipping

We currently offer the following shipping options for eligible orders within the United States:

Standard Shipping — FREE

Shipping Fee: Free
Estimated Transit Time: 5–8 business days
Processing Time: 1–3 business days

The estimated total time from order placement to delivery is approximately 6–11 business days.

Expedited Shipping — $4.99

Shipping Fee: $4.99
Estimated Transit Time: 3–5 business days
Processing Time: 1–3 business days

The estimated total time from order placement to delivery is approximately 4–8 business days.

Available shipping options and applicable charges are displayed during checkout before the customer completes the purchase.

Delivery Estimates

Shipping and delivery times are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by carrier delays, severe weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

Order Tracking

When tracking information becomes available, customers will receive shipping confirmation and tracking details.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@pawtale.shop.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Lost, Delayed, or Damaged Shipments

If your package appears to be lost, tracking shows an unusual delay, or your order arrives damaged, please contact us at support@pawtale.shop.

Please include your order number and relevant information or photographs when applicable so we can investigate the issue and assist you.

Split Shipments

In some cases, products within the same order may be shipped separately due to fulfillment or inventory requirements.

If this occurs, customers may receive more than one tracking number. There is no additional shipping charge solely because an order is divided into multiple shipments.